FREE SHIPPING ON ALL AUS & NZ ORDERS
SHIPPING & DELIVERY INFORMATION
Below is a complete summary of all the shipping options that are available:
Standard Express Shipping (Fully-Tracked)
Available always, takes 3-6 business days to arrive.
ADDITIONAL USEFUL INFORMATION
- All orders placed before 1:30pm, Monday - Friday will be dispatched the same day.
- All orders placed after 1:30pm will be dispatched the next business day.
- Sometimes, your order will be shipped from one of our European or US-based distribution hubs if the product(s) you have ordered is not immediately available at a local Australian distribution hub – this will not increase delivery times, however it means your order will go through customs as any import would.
- [Australia only] Australia has some of the strictest import laws in the world; rest assured all of Astral Nutrition's products meet all restrictions. In very rare circumstances your order may be delayed by the Australian customs (ABF), which can mean your order will take an additional 1-5 business days to arrive.
- Please ensure you correctly enter your shipping address and phone number when you're placing your order with us; errors, typos or forgotten information can result in significant delays. Addresses cannot be changed once the parcel has left our dispatch centre.
- Once your order has been dispatched you will receive a notification email, inside this email will be your tracking code. Please allow 24 hours for the tracking code to fully update.
- If you have any further enquiries on the location of your parcel beyond what is stated in the tracking information, please contact our customer support who will gladly assist you further.
HOW DO I CANCEL MY ORDER?
Should you wish to cancel an order before it has been dispatched please immediately email us and quote your order number.
If the parcel has already been dispatched (you'll likely have received a dispatched email by that point), we cannot cancel the parcel - you will then need to go through our returns process.
Note: it can take our customer support team some time to come across your cancellation email, therefore we may not fully have time to implement the cancellation before our dispatch center has shipped the order.